Returns & Exchanges 

At Maison Ardenza, every piece is handcrafted on demand for each customer. Because your coat is created individually and exclusively for you, we operate with a tailored return policy that reflects both our craftsmanship and our commitment to customer satisfaction.

Return Eligibility
You may request a return if there is a confirmed production defect, an incorrect delivery, or any issue that does not meet our strict quality standards. In these cases, all return costs will be covered by us, and the matter will be resolved with priority.

One-Year Manufacturer’s Warranty
Every coat comes with a full one-year manufacturer’s warranty.
This warranty covers craftsmanship-related issues, hardware defects, stitching faults, and structural errors that are not caused by normal wear.
If anything arises within this period, our artisans will repair or replace the piece at no cost to you.

Non-Returnable Items
Because each coat is created individually and exclusively for your order, returns based on preference, change of mind, or size selection are not supported.
We encourage customers to use our detailed size guide or contact us before ordering to ensure the perfect fit.

Exchanges
If sizing concerns arise during production, adjustments may be possible if you inform us early.
Once your piece has been completed, exchanges are only accepted if a verified production issue is present.

Quality Guarantee
Every Maison Ardenza piece goes through multiple quality inspections before shipment.
If anything does not meet our standard of excellence, our team will assist you immediately and professionally.

How to Request Support
If you believe your order qualifies for assistance, please contact our support team within 48 hours of receiving your item. Include your order number and clear photos so that our artisans can review the case promptly.

Our goal is to offer an elegant and seamless resolution.